Shipping and Logistics Questions

To where do you ship houseplants?
We ship our houseplants anywhere throughout California.

What is included with my houseplant purchase?
Your winning houseplant comes planted in the pot you selected—a 6” plastic nursery pot, the Levante pot, or Luna Sphere pot—and a care card.

How are shipping fees calculated?
Each plant in your order is mailed individually. The shipping fee includes the United Parcel Service (UPS) shipping rate and an $8.50 handling fee per plant.

When will I receive my houseplant order?
Orders are shipped every Tuesday. You will be provided with tracking information so you can follow the journey.

My order arrived damaged, what do I do?
For packages that arrive damaged or missing contents, please submit your claim, with an image, to fulfillment@idiggreenacres.com within 48 hours of delivery.

General Care Questions

How do I know when to water?
Now it’s time to get your fingers dirty. Check soil at a depth of two inches, if the soil is dry, it’s time to water. We recommend watering, and allowing the water to completely drain. If the soil has pulled away from the edges of the pot the water may go around the root ball, not through it. Be sure to soak the root ball.

My plants look unhappy. Can you help me diagnose?
Yes, we’re a bunch of plant nerds. Please reach out to us at gardensolutions@idiggreenacres.com and we’ll answer your plant Rx questions.

What if I am unhappy with my shipped houseplant order?
Our goal is to make you happy. If you are unhappy with your order, please reach out to our team at fulfillment@idiggreenacres.com.

Clear as mud?
Reach out to fulfillment@idiggreenacres.com.