Dig In for Answers to Frequently Asked Questions
If you do not see an answer here, contact us.
GENERAL PLANT QUESTIONS
How soon do I need to plant my plants after I purchase them?
It’s important to plant your new plant in the ground or in a pot with soil amendments and fertilizer as soon as you get it home. Nursery containers require watering often and constant care.
It’s important to plant your new plant in the ground or in a pot with soil amendments and fertilizer as soon as you get it home. Nursery containers require watering often and constant care.
Do I remove the stake that came with my tree?
Yes. Most trees come with transportation stakes, meant to stabilize the tree during transport. Once you plant your new tree, remove the transportation stake and replace it with one stake on each side, set about 12 inches from the trunk, and secure with flexible ties. Come in and we’ll show you how.
GENERAL GREEN ACRES QUESTIONS
What is your return policy?
Please read our Plant Guarantee and if you feel you have a unique situation, please contact us at GardenSolutions@idiggreenacres.com.
Who do I contact about a return?
Plants are unique and sometimes, despite our best efforts, plants don’t survive. If you are ready for an exchange or refund, here’s what to do:
Please read our Plant Guarantee and if you feel you have a unique situation, please contact us at GardenSolutions@idiggreenacres.com.
Who do I contact about a return?
Plants are unique and sometimes, despite our best efforts, plants don’t survive. If you are ready for an exchange or refund, here’s what to do:
- Refer to our Plant Guarantee
- Locate your receipt
- Bring the plant with your receipt to your local Green Acres Nursery & Supply or call the store and speak to the manager in charge
Did you know? We specialize in troubleshooting. Our team can look at bagged samples and pictures to diagnose pests, disease, watering issues, and more. Troubleshooting can grow your success.
Do you offer delivery?
Yes, we offer delivery. Read the details here.
Do you have someone who will come to my home to provide design advice and/or plant care?
Do you have someone who will come to my home to provide design advice and/or plant care?
We do not provide on-site services. However, we can provide advice from photos. It’s helpful if you have an understanding of sun exposure and irrigation. We also specialize in troubleshooting. Our team can look at bagged samples and pictures to diagnose pests, disease, watering issues, and more.
How do I check to see if an item is available at my Green Acres location?
How do I check to see if an item is available at my Green Acres location?
The availability of product changes regularly due to a number of factors related to live goods. We have two ways that you can check the current availability of items at each location:
- Please call the nursery if you would like an answer right away or contact us here.
- Submit your question to GardenSolutions@idiggreenacres.com. Questions are reviewed Monday through Friday from 8am-5pm. You will receive an answer within two business days.
Do you recommend landscape professionals?
Choosing a landscape professional is such a personal decision. We work with so many professionals in the field that we feel it would be unfair to refer some and not others. However, we do have a few tips for you:
Tips for Selecting the Right Landscape Architect, Designer, or Contractor:
- Get at least three bids and check references
- Compare bids carefully, making sure they are itemized the same way
- Pay attention to the relationship potential – work with someone you are comfortable with
- Gather photos to define your style
- Save room in your budget for things you love: plants, furniture, grills, art…all of the things that will personalize your landscape
Each of our locations has a Contractor Sales area, where we fulfill orders for landscape professionals. In that department, you will find a bulletin board filled with business cards of local landscape companies. From there you can take as many cards as you like to begin your research.
Is sod always available for purchase?
The quantity of sod on hand at the nurseries varies as seasons change. Without a preorder, sod is first come, first served. To guarantee the amount required for your landscaping needs, please call or visit our stores at least three days in advance to pre-order and purchase sod.
Please note: All sod sales are non-refundable.
Does Green Acres deliver sod?
We coordinate deliveries from Delta Bluegrass directly to the requested location.
- Minimum delivery amount is 200 ft2/ 20 rolls of sod.
- Simply place your order at least three days prior to delivery date. Payment is taken at the time of the order and is non-refundable.
- Delta Bluegrass does charge a delivery fee which is dependent upon amount of sod ordered & delivery location.
Do you offer sod installation services?
We coordinate the installation done by the pros at Delta Bluegrass. They provide direct delivery, and sod installation. Please call your local Green Acres Nursery & Supply to get a quote.
Can I use ApplePay at your stores?
You bet. We accept MasterCard, Visa, American Express and ApplePay. Oh, and cash.
How do I apply to work for Green Acres?
Check out our employment page here.
How can I schedule a garden guru to come talk at my event?
You may submit a request to have one of our staff speak at your event by sending an email to GardenSolutions@idiggreenacres.com.
What is your privacy policy?
We never sell your data. If you’ve signed up for our emails, you will receive emails addressed directly to you from TheScoop@idiggreenacres.com. (Make sure you’ve added TheScoop@idiggreenacres.com to your address book so emails from us won’t end up in your spam or junk folder.) See our privacy policy.
How do I check the balance of my gift card?
You may send your gift card number and a request for a balance to GardenSolutions@idiggreenacres.com.
Do you offer discounts for military personnel, seniors, garden clubs, etc?
Check out our employment page here.
How can I schedule a garden guru to come talk at my event?
You may submit a request to have one of our staff speak at your event by sending an email to GardenSolutions@idiggreenacres.com.
What is your privacy policy?
We never sell your data. If you’ve signed up for our emails, you will receive emails addressed directly to you from TheScoop@idiggreenacres.com. (Make sure you’ve added TheScoop@idiggreenacres.com to your address book so emails from us won’t end up in your spam or junk folder.) See our privacy policy.
How do I check the balance of my gift card?
You may send your gift card number and a request for a balance to GardenSolutions@idiggreenacres.com.
Do you offer discounts for military personnel, seniors, garden clubs, etc?
As a local business with connections to so many local organizations, our priority is to offer the best possible prices to every one of our customers, every day. When we get great deals from our vendors, we pass those deals on to our customers in the form of Hot Buys.
One small gesture of gratitude that we are very honored to offer our military is when a family member is actively deployed and won’t be home for Christmas, Green Acres offers a free Christmas tree to their immediate family to help make the holidays a little brighter.
How do I update my email account?
If you are a subscriber to our emails, you’ll find a link to manage preferences at the bottom of each email. If you do not have a current email from us, we can send you a link to your account by clicking here.
How do I share my garden projects with Green Acres?
Follow us on Facebook @idggreenacres and Instagram @idiggreenacres to share your garden projects, and ideas for others in the gardening community.
Do you offer discounts and services for landscape professionals?
Our Contractor Sales teams coordinate discounts for licensed landscape professionals, we provide comprehensive quotes, pull orders in advance, and have it ready for pick up on the way to your job site, or we’ll deliver for you. Please call one of our Green Acres locations and ask to speak to someone in Contractor Sales for details. You can also visit our Contractor Sales page for more information.
One small gesture of gratitude that we are very honored to offer our military is when a family member is actively deployed and won’t be home for Christmas, Green Acres offers a free Christmas tree to their immediate family to help make the holidays a little brighter.
How do I update my email account?
If you are a subscriber to our emails, you’ll find a link to manage preferences at the bottom of each email. If you do not have a current email from us, we can send you a link to your account by clicking here.
How do I share my garden projects with Green Acres?
Follow us on Facebook @idggreenacres and Instagram @idiggreenacres to share your garden projects, and ideas for others in the gardening community.
Do you offer discounts and services for landscape professionals?
Our Contractor Sales teams coordinate discounts for licensed landscape professionals, we provide comprehensive quotes, pull orders in advance, and have it ready for pick up on the way to your job site, or we’ll deliver for you. Please call one of our Green Acres locations and ask to speak to someone in Contractor Sales for details. You can also visit our Contractor Sales page for more information.
